Steady and Steadfast
About the Role
Create and maintain Client Relationship Management. Serve as the main point of contact for clients. They meet regularly with client representatives to assess security needs, address concerns, and ensure high levels of customer satisfaction.
Team Leadership & Staffing: Recruit, hire, train, and develop security guards and site supervisors. They evaluate staff performance, handle disciplinary issues, and manage employee relations.
Operations & Scheduling: Oversee the day-to-day security operations of assigned sites. This includes managing master guard schedules, approving payroll, and minimizing unbilled overtime.
Compliance & Risk Assessment: Conduct regular security audits and physical risk assessments to identify property vulnerabilities. They ensure all sites comply with local licensing laws, safety regulations, and corporate policies.
Emergency & Incident Response: Develop, update, and implement emergency post orders and crisis management plans. Account managers are typically on-call to handle escalated security incidents or operational emergencies.
Financial Management: Manage the account budget, control costs related to inventory (like uniforms and equipment), and ensure the profitability of the business unit.
Requirements
Education: A high school diploma or equivalent is required, though a college degree in business administration, criminal justice, or a related field is preferred.
Experience: Requires a minimum of 8 years of experience in physical security operations, military, law enforcement, or business management, with proven supervisory or team leadership experience.
Licensing: Must fulfill and maintain any state, county, or municipal security officer licensing requirements relevant to each state and county assigned.
Core Skills: Advanced conflict resolution, exceptional verbal and written communication, and high proficiency with security systems (such as CCTV and access control technology) and standard office software